UX Audit for LOLA Chinese Extravaganza
Delivering a refined dining experience with a more intuitive and elegant online presence.
Client overview
LOLA Chinese Extravaganza is a bold and eclectic restaurant brand, known for its immersive dining experiences and unique atmosphere. Our goal was to assess the usability of their website across mobile and desktop and identify friction points that could affect user satisfaction, clarity, and conversion.
The Challenge
LOLA Chinese Extravaganza is known for its immersive dining experiences and visually rich brand identity. However, its existing website wasn’t living up to the same standard. Users—especially on mobile—struggled to navigate menus, book tables, and access essential information. Inconsistent visual elements, unclear booking flows, and broken links further eroded trust and usability. The client needed a clear roadmap for improving the website without compromising its bold aesthetic.
Our Approach
We conducted a comprehensive UX audit of the website, evaluating both desktop and mobile versions using Nielsen’s heuristics. Each element was analyzed for clarity, consistency, accessibility, and efficiency. We identified over 30 usability issues, prioritizing them by severity and proposing actionable design changes. The audit served as the foundation for a full redesign, focusing on clearer navigation, mobile responsiveness, and aligning the user journey with customer expectations — from menu browsing to table reservations.
Key Insights & Focus Areas:
- Navigation clarity: Redundant menu structures and lack of emphasis on primary calls-to-action caused confusion among users.
- Content discoverability: Important pages like the menu or ordering information were buried under vague labels or hidden in submenus.
- Visual consistency: Inconsistent use of typography, icons, and layout disrupted the user experience and diluted brand perception.
- Mobile responsiveness: On smaller screens, content blocks overlapped or became unreadable, making the mobile browsing experience frustrating.
- Conversion flow: There were missed opportunities to guide users from interest (e.g., browsing the menu) to action.
The Results
The audit highlighted key areas for improvement:
Navigation Simplification
The new structure allows users to find menus, reservation options, and promotions effortlessly.
Better Visual Hierarchy
Important elements such as call-to-action buttons and daily offers were visually prioritized.
Mobile Experience Optimization
Overloaded mobile layouts were restructured for smooth, thumb-friendly interaction.
Tone & Style Alignment
The design now captures LOLA’s vibrant, upscale personality with a cleaner, more dramatic look.
Ongoing Partnership
Following the audit, we partnered with LOLA Chinese Extravaganza to transform our findings into a complete redesign of their website — from wireframes to final development. You can see the outcome in our LOLA website redesign case study.
Our collaboration continues as we monitor performance, fine-tune UX flows, and support future digital enhancements to ensure LOLA’s online presence keeps pace with their evolving customer experience.
See also
Mana Lake offers guests a unique way to explore the surroundings with mapped cycling routes highlighting interesting places worth visiting.
Design & Mobile App
Medicalgorithmics Group specializes in AI-powered and noninvasive solutions for cardiac diagnostics. We have a clear goal: improving health through intelligent technologies.
Design & Website
Turn your ideas into reality
Ready to take the next step? Get in touch with us today and let’s create something amazing together.
Let’s talk